BackstoryAround 3 weeks ago, I bought 3 black Syre hoodies from msftsrep.com. Due to the expensive shipping prices to my country (Indonesia), I have it shipped to my friend in the US who'll come home to Indonesia in July.When the package arrived at his house, he didn't open it for like 5 days. He's very busy with exams at the time and we both just assumed the order is fine. I mean, msftsrep is kind of a huge brand, they wouldn't ship the wrong item or anything right? That's why I was very surprised when he told me that only 2 hoodies arrived, instead of 3. Personally I have no problem with this, everyone makes mistakes, they could've easily ship one more or even just refund it, simple right?So here's the reason why I made this post. I've been trying to contact MSFTSrep in every way possible for almost 2 weeks and I haven't received any replies.I've tried :Email (info@msftsrep.com, info@msftsrepublic.com)Message them on FacebookDM them on InstagramCommenting their posts on InstagramTheir customer service is basically non-existent.I expected so much better from a brand who puts "MSFTSrep view customer satisfaction as paramount" on their policy. This is by far the worst experience I have while buying online. Hell, I've bought many items from a sketchy Chinese seller who doesn't even speak English, and he still provided me with a better service than MSFTSrep do.Unfortunately, chargeback is not an option. I've contacted my back and they said it's not possible.If anyone have any idea of how to contact them, or know anyone who works for MSFTSrep please let me know. via /r/streetwear https://ift.tt/2KNw8Dd
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